At Isla Nooks, your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you interact with our website and purchase products from our store. By using our site, you agree to the practices outlined in this policy.

Information We Collect

We collect the following types of information:

  • Personal Information: Your name, phone number, delivery address, and email address when you place an order.
  • Order Details: Product selections and preferences.
  • Device Information: IP address, browser type, language preference, and access times to improve site performance.
  • Communication: Any messages or inquiries you send to us through contact forms or email.

How We Use Your Information

We use the information we collect to:

  • Process and deliver your cash-on-delivery orders.
  • Communicate order updates and respond to inquiries.
  • Improve our website’s functionality and your user experience.
  • Provide customer support and resolve issues.
  • Send marketing emails or updates (if you opt in).

Opt-Out Instructions

You may opt out of receiving marketing or promotional emails from us at any time. To do so:

  • Click the “unsubscribe” link at the bottom of any marketing email you receive from us.
  • Email us directly at [email protected] with the subject “Unsubscribe” or “Opt Out”.

Please note: You will still receive essential transactional messages related to your orders.

Information Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your data with trusted partners who help us fulfill orders or maintain the website, under strict confidentiality agreements.

Data Security

We implement appropriate technical and organizational safeguards to protect your personal data from unauthorized access, use, or disclosure. However, no system is 100% secure, and we cannot guarantee absolute protection.

Data Retention

We retain your personal information only for as long as necessary to fulfill your order, meet legal requirements, or resolve disputes.

International Use

Isla Nooks operates worldwide. By using our website, you agree that your information may be processed and stored in countries where we or our service providers are located.

Your Rights

You have the right to:

  • Access the personal information we hold about you.
  • Request corrections or updates to your information.
  • Request deletion of your personal data, unless retention is required for legal reasons.

To exercise these rights, please contact us at [email protected].

Policy Updates

We may update this Privacy Policy from time to time.

Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at [email protected].